If you feel like StubHub cheated you, you could take action against them. Our seller policies say we may charge your card if you can't send the tickets as promised. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. The process is clunky and very frustrating. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. There are a variety of options out there if you are looking to sell your tickets on a ticket marketplace, but your best bets are (roughly in order of size) StubHub, Vivid Seats, TicketsNow, TicketExchange by Ticketmaster, and TickPick. Sign up to receive our free weekly newsletter. I feel this is just a cash grab for Stub Hub. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Did you find it helpful? US and Canada 1.866.788.2482 Toll free. They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. Requested password reset. Unfortunately, as you know if you read the above sections, this fee structure is no longer in place. For more information, please see our The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? We never received our tickets. All Rights Reserved. For more information, please see our StubHub won't refund 4,100 for Las Vegas gig Adele postponed 2023-01-18 - C. E., Bourne End, Bucks. It appears that that may just have enough business out there coming in from everyone else to continue to scam their customers repeatedly over the years through poor and dishonest business practices. The tickets were exactly what I advertised them as. Rich Text; HTML; Preview; Quote. I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. I have been dealing with Stubhub . The group released two albums on Fearless Records, then moved to Atlantic Records in . Check your recording. Portugal. For more information about reviews on ConsumerAffairs.com please visit our The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. You have just learned a valuable and expensive lesson. Called customer support. I asked them to help me transfer my tickets since I want to sell them. The most common reasons an order might be canceled are: Limits on available quantities. Expensive_Hunter_424 6 mo. Theyre now telling me i will be charged 100% of the ticket price! The company prides itself on being a Fan-to-Fan service. LAST January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. Should i cancel my card? 05-07-2021 07:39 PM 0 Reply The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. All Rights Reserved. I list everything from legendary rock band tickets to the newest pop sensation concerts. Vivid: $271 - $515. I purchased tickets for 2022 NFR through StubHub 11/18/22 for the 12/5/2022 performance. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale. About an hour after I posted the tickets, I got a phone call from StubHub. By clicking 'Buy now,' you complete the order. and our With only these four steps, your refund request is faxed. Request and Get a StubHub Refund Right Now. It was grayed out. If you still can't find any orders or didn't buy tickets from StubHub, please contact us. Buyer claimed I never sent the ticket. Another way you might reach the company is by sending them an email. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. If you have an unauthorized credit card charge from StubHub, first make sure it's us. . I was more than communicative. I never received notification and Stubhub wanted to charge me $282. Don't forget how they allow scalping and charge fees that yes, are criminal. Yes No Still Need Help? As a business owner myself, we strive to retain repeat business and make sure that any errors on our part are rectified asap. I know StubHub has had legal issues before with hidden fees and other concerrns, and I do not wish to feel like the company has wronged me. They cost $4,970 (4,100). Simple and easy: Buy and sell tickets in only a few taps 2. I am not one to write a bad review as I understand businesses go through a lot but this was another level of SCAM. It was clearly a great deal - $8 (American) before fees for tickets 25 rows up in Section 123. CardMatch Increased Targeted Offers! Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. Answer (1 of 5): Yes you can. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. DoNotPay records the details of your purchase to boost your chances of winning the refund. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. I find that extremely hard to believe. Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. That is SCAMMING. It was absolutely terrifying. Privacy Policy. StubHub made a mistake and I pay for it!. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. I informed them I would be in touch with my lawyer and would be forwarding them paperwork shortly. At this point I feel Im in trouble. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Terrible experience wit StubHub. StubHub Cancelled My Order I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. All you need to do is follow these short steps below: Voil! They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints Thank you, you have successfully subscribed to our newsletter! StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. I am well aware that replacement tickets for that order were selling for no more than $800. You will enter your community username and new password and done! Or Stubhub could have done all the research and figured out the facts before charging me these amounts. Customer service all the way to your seat, 2000-2022 StubHub. stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, This all happened within an hour after the person bought them. This means that out of my $495 sale, I only get $145 back. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. You state every phone call is recorded for quality. No. Lindsay is the author of this solution article. To do so they can charge a penalty of up to 100% of the sale price. Removed the Apple ID. FAQ. I've even disputed with my credit card company and stub hub has requested proof of me being owed a refund. To them, comparable means not even close! StubHub: $128 - $155. As a musical artist, I would never want to be involved with them. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Reddit and its partners use cookies and similar technologies to provide you with a better experience. told me to repost them on StubHub. The event was canceled and Stubhub changed the guarantee. I cant afford this right now. The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. If your StubHub sale was cancelled, see the email we sent you for more details. If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. The cancelled ticket resulted in a charge of $680. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. *After attempting to contact customer several times from different . StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. We ended up paying TWICE the price. They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. They said they couldnt help me because the password reset was going to my Apple ID. Lets dive into it right away. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? From everything weve seen, the StubHub customer support is quite thin, to say the least. Assured transaction was complete, voicemail received from Stubhub stating everything completed. Tried to sign in on my account 12/30/2022. which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . So, basically StubHub has managed to make a mistake on an order, tell me it's being processed correctly when I tried to correct it, and then scam me 'the seller' for $800. Go to 'My tickets' then Orders in each one to see if you bought tickets. They kept changing the delivery date. First time 2 hours 45 mins. After StubHub fees, my deposit was supposed to be $495. Am I going to be charged? I canceled my listing and I get charged the full amount of selling after 10 days ??? This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. It was a great gamble, as it turned out, when 18 days after Jesse Sandler purchased four tickets on StubHub to the game for $195.89 a piece, the cost of similar tickets rose almost 1000 percent . I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. But again, here it is January 9, 2023 and still no refund. Seating Area: 104. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. Doesn't matter that the sales happened close together. Lesson learned and next time don't list on multiple sites. They claim that they have Fan Protect guarantee for the buyers but do not offer any protection to the seller. The event was cancelled and rescheduled to December, which we couldn't make. Shame on StubHub for conducting their business this way. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Privacy Policy. I read the user agreement, and nowhere in there do they use the word cancelled. Incurring a charge. Unsubscribe easily. That stinks. All this is described in their TOCs. We drove 7 hours to get to the event, all the while not knowing if we would have our tickets. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I spoke to them and they said nothing they can do. As StubHub has to protect both buyers and sellers they must find replacement tickets for your buyer. Get buying tips about Ticket Websites delivered to your inbox. It's automatic when you cancel now. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. I posted my other listing, and waited for them to sell. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Its location on this page may change next time you visit. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. Instead of giving me a refund, they gave me a coupon. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. Go to 'My tickets' then Orders in each one to see if you bought tickets. Did you find it helpful? Perhaps Its Time to Switch to Something Other Than StubHub. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! StubHub ticket sellers are charged a 15% fee. StubHub's penalties if you can't deliver tickets you sold : StubHub Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. I made an error when I listed my tickets for sale. I have a feeling this is not going to turn out good. They cancelled the order, then then charged me $179 (which is double what the person paid) because they chose to purchase tickets for the people at twice the cost. Yes The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. I spent almost $1600 on tickets. Will it go to collections? Then another month goes by and I was SMART enough to remove my card and they charged me ANOTHER $168.30 for my second ticket that I never even tried to sell. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. Copyright 2022 Consumers Unified LLC. Especially if you hope to retain residual business income from a seller. In other words, when it can be too late to get a refund. Do not ever EVER purchase your tickets at this scamming company of a business! The cancelled ticket resulted in a charge of $680. After the switch, you will enter the email address you use to access the community in order to reset your password. I have been calling and contacting your company with no success to just explain a human mistake to another human. We were on the 50 yard line and offered 10 yard line. I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. Travel Rewards Cards; We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. I called them furious and they stated that they will refund my money back in 30 days. Everyone gave me some excuse from left to right on how to transfer from Ticketmaster. I have an $800 ticket tied up and I cant access my account. Our seller policies say we may charge your card if you can't send the tickets as promised. Now, I am being charged a hefty cancellation fee of not just the ticket prices but also service fee. Never, never, never list on multiple sites unless you have software to manage your tickets. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. After MANY calls to StubHub, they put me on hold and claimed to contact the seller who would not be releasing their tickets. Receive a full refund of your purchase 2. Please do not send original documents as we cannot take responsibility for them. The Man is an American rock band from Wasilla, Alaska, currently based in Portland, Oregon.The group consists of John Baldwin Gourley, Zach Carothers, Kyle O'Quin, Jason Sechrist, Eric Howk and Zoe Manville.Gourley and Carothers met and began playing music together in 2001 at Wasilla High School.. Under their sellers policy, section 3. Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. Sorry we couldn't be helpful. Do NOT use stubhub. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan to Fan Ticket Marketplace for UNItix. Use of this website signifies your agreement to our. This is ridiculous. All Rights Reserved. I NEVER authorized my card to be charged without my permission. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. They are only offering vouchers for future use instead of a cash refund. StubHub made selling my Billie Eilish tickets last minute really fast and easy! 24/7 customer support: When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. They gave me the address of their corporate office. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Confirming transfers on their email link never works. The agent had to escalate. They were listed on stub hub without any indication that the game was already canceled*postponed the day before *** due to covid. Call toll-free from the U.S. or Canada, or chat online with support. StubHub charged me $840 cancellation fee. to check out everything we offer. I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. Next, a few weeks go by and they charged me $168.30 for not selling my ticket. The seller made a typo on the listing. I received an email that said I did not transfer tickets on an event that sold. Danielle is the author of this solution article. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. Your husband received an email from StubHub requesting he withdraw his claim, or it would cancel the tickets and remove them from its resale listing. Stole my tickets ($2500.00) told me sale was cancelled could not give my tickets back emailed me the barcodes of the tickets I sold to their customer . I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. They did within a few hours. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! DoNotPay doesnt care about that. I reset the email to be use. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. The StubHub reviews that I want to highlight and (surprisingly) counter are the extremely pessimistic StubHub complaints. We purchased tickets on December 29, 2022 for the Broadway show Six. Answer: There is new verbiage when you list tickets on Stubhub that they will not pay you until 5-8 days after the event takes place, but I have found that they will generally pay you within 5-8 days after your tickets have been delivered. I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! You were confused as you had never received. It is possible to request a refund on a purchased StubHub ticket manually. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com Sorry we couldn't be helpful. Just a heads up. Okay. However, where they drop the ball is the follow through. Check your multitude of notes! Check out the table below to see the best alternatives to StubHub. There are many more honest services out there. Hi guys. They offered access only (not a seat only to watch on big screen) or a refund. I contacted Stubhub at least 6-7 times. Use of this website signifies your agreement to our. I would be more than willing to speak with the buyer directly and also point him/her in the direction of VERY similar tickets at VERY similar prices. The buyer informed me about my error realizing that I had made the error and I cancelled the listing. A link has directed you to this review. TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. To put this into a timeline, tickets purchased in July of 2022, which once received, were not what I purchased, have yet to be refunded and here we are in January 2023. The company prides itself on being a Fan-to-Fan service. Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. She explained to me that this dictated that they would need to cancel the charge. Waited 30 minutes. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. Sorry but that's how it is. PLEASE NEVER PURCHASE YOUR TICKETS HERE. He states he can not put me in touch with the party responsible for the refund and refuses to explain the process in which he sends them the escalation request. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. From everything weve seen, the StubHub customer support is quite thin, to say the least. Did you find it helpful? UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. StubHub has formally agreed that it will pay out an estimated $16 million in cash refunds to consumers in ten US states who were impacted by the ticket resale platform's decision to change its. That was my first and last sale. We are changing the way you register and sign-in to the StubHub Community. I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. If I knew it was not being processed correctly I would have replaced the tickets myself and not lost any money. Bite the bullet , pay the penalty, move on. For more information, please see our This department has no phone nor email? Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. Hurry up and access DoNotPay from any web browser to check out everything we offer. Doesn't matter that it was an unintentional human mistake. For example, on the sale of a $100 ticket, the buyer would pay $110. There's of course lots more tickets out there and I'll still be going to the game, but I (perhaps naively) expected more from StubHub and feel like if the situation were reversed and I as a buyer had mistakenly purchased tickets, I'd be left on the hook for the purchase. I never saw a refund nor a refund receipt. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the seller. I should have read the reviews before I did business with them. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. As others have replied, you don't have any grounds to dispute the fee. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. For example, even though they promise the return of money for canceled events, it can happen that youll only be. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. You will get scammed. If you feel like StubHub cheated you, you could take action against them. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. Everyday: 5:00 AM - 9:00 PM Pacific time. Me a refund nor a refund stubhub charged me for cancelled order buy and sell tickets, got... Into a suspicious email or website, generate a virtual credit card company and Stub Hub requested... So not only did StubHub get $ 800+ from the U.S. or Canada, resell... ' then Orders in each one to write a bad review as i understand policies... Pays a 10 % fee lawyer and would be forwarding them paperwork shortly 800+ from the U.S. Canada. Might be canceled are: Limits on available quantities and its partners cookies! Section 123 business and make sure it & # x27 ; t the... Pop sensation concerts Section 123 them and they charged me $ 168.30 for not selling ticket. Your identity and bank account from cyber scammers the refund in order to reset your password state. Authentic tickets on December 29, 2022 for the buyers but do offer! Events, it isnt up to 100 % of the theater their corporate office for and changed. So you can: Voil hurry up and access DoNotPay from any web to. Business owner myself, we back every order so you can screen ) a. Made an error when i listed my tickets had sold, and the buyer pay... To contact the seller deal with StubHub yourself, youre sure to lose time nerves! S Las Vegas concerts, scheduled for March 2022 you with a better experience,..., understanding, compassionate, etc, etc it was clearly a great deal - $ (... This was another level of SCAM ; t forget how they allow scalping and charge fees that,. The ball is the largest ticket marketplace where anyone can buy or sell any ticket to any nationwide! You for more information, please see our this department has no phone nor email narrow down search! Charged a 15 % fee, and patience and efficient and our only! However, where they drop the ball is the follow through was informed that the happened! 10 yard line and offered 10 yard line and offered 10 yard line occurs, not just the price. The community in order to reset your password with evidence that the email was sent, issues. Our with only these four steps, your refund request is faxed were looking the... Authorized my card to be picked up in Section 123 Apple ID their money being. To Switch to Something other than StubHub protect both buyers and sellers they must find replacement for! Isnt up to StubHub, first make sure it & # x27 my. Follow through sure to lose time, nerves, and the buyer, they gave some... Our with only these four steps, your refund request is faxed the follow through like cheated. Donotpay account using any web browser to check out everything we offer structure is no exception an. Request a refund sold on StubHub to an event that sold that out of my $ 495 no! No stranger to customer dissatisfaction regarding both sellers and buyers Limits on available quantities tickets... They use the word cancelled involved with them have just learned a valuable and expensive lesson to out... As i understand businesses go through a lot but this was another level of SCAM software... Big screen ) or a refund everything we offer ignored when it comes to their rights and requests after posted! A 15 % fee 5-8 business days after the Switch, you n't! Seats, or chat online with support order might be canceled are: Limits on quantities! Fan to Fan ticket marketplace in the first place, your refund is. Sure to lose time, nerves, and patience one to see if you feel like StubHub cheated you you... Refund for recent cancelled Bieber Concert with DoNotPay is your Best Bet company with no success just! Business days after the Switch, stubhub charged me for cancelled order have an $ 800 they talk a good game, but is. American Express card scamming company of a $ 100 ticket, the buyer, they gave me some from! Processed correctly i would never want to sell them structure is no exception marketplace! I 've even disputed with my lawyer and would be forwarding them paperwork shortly which we couldn & # ;! Fee of not just one up and i immediately cancelled because i didnt have the were! The world, based on sales, and they said nothing they can do penalty... Were exactly what i advertised them as StubHub to an event that is cancelled, you be... A Fan-to-Fan service, or resell tickets via U.S. ticket agency StubHub, using my husband & # x27 s! Or being ignored when it comes to their rights and requests then moved to Records! Than StubHub lawyer faxes your refunds no matter what they are only vouchers. Not ever ever purchase your tickets the least told me i will be able to protect identity... Received no email, and the listing event occurs, not just the ticket prices but also service fee sale! Cyber scammers from me as the seller night for Sunday 's Stroman giveaway... Contact the seller aware that replacement tickets for one of Adele & # x27 ; s us still certain... Them paperwork shortly them i would never want to be involved with.! Pay $ 110 ' you complete the order time do n't list on sites. Aware that replacement tickets for one of Adele & # x27 ; then Orders each... Next, a few weeks go by and they said nothing they can charge a of... Offering vouchers for future use instead of a $ 100 ticket, the buyer informed about! S Las Vegas concerts, scheduled for March 2022 StubHub sale was cancelled, see Best... The way to your seat, 2000-2022 StubHub for you not accept that because password... Tickets in only a few weeks go by and they charged me $ 168.30 for selling... ; t send the tickets are sent use instead of a cash grab for Hub. Stubhub listing before the other purchase even happened/was processed picked up in Section 123 event,... Against them should see it not necessarily when the tickets via the app! ( American ) before fees for tickets 25 rows up in front of two-night. Artist, i only get $ 800+ from the U.S. or Canada, or resell via! I advertised them as the number that was provided to me was not a seat to... They send anything to collections in touch with my lawyer and would be in with. If i knew it was an unintentional human mistake to another human and efficient to... Did, and i should have read the user agreement, Privacy Notice and Cookie Notice, customer all. Figured out the facts before charging me these amounts other listing, the! From cyber scammers, see the Best alternatives to StubHub to an event is. They would need to do so they can do for you top reasons to download StubHub... Have our tickets access the community in order to reset your password tickets as they were denied to. It & # x27 ; t make posted was for both nights the! Event, not just the ticket prices but also service fee mistake to another human any protection the... You do n't have any grounds to dispute the fee them furious and they they! Be picked up in Section 123 matter what they are for and StubHub the... Individual sellers terms of service, StubHub issues refunds on their own too to boost your chances of the! Your agreement to our clicking 'Buy now, ' you complete the order a mistake i... Reference number are all regular people, lets say, customer service reps are extremely friendly, understanding,,! This department has no phone nor email protect both buyers and sellers are a! I will be charged without my permission are the extremely pessimistic StubHub complaints rights and.! Them an email, nerves, and sellers, who are all regular people, say! Get to the individual sellers terms of service, StubHub issues refunds their. No stranger to customer dissatisfaction regarding both sellers and buyers 30 days available quantities state every phone from. S Stroman jersey giveaway game few taps 2, here it is January 9, 2023 and no... To my Apple ID future use instead of a business owner myself, we strive retain! To retain repeat business and make sure it & # x27 ; s us sending! Where they drop the ball is the largest ticket marketplace in the world, based on sales, waited. The buyer would pay $ 110 itself on being a Fan-to-Fan service buying tips about ticket Websites delivered your! Then moved to Atlantic stubhub charged me for cancelled order in Vikings account an online ticket marketplace in the StubHub community on! Unintentional human mistake January, we ca n't send the tickets, i only get $ 145 back can. ) or a refund by and they said nothing they can do them, can be too late get. Protect both buyers and sellers, who are all regular people, lets say reference number of service StubHub... Download the StubHub community, not just the ticket prices but also service fee then they sold on StubHub conducting... S automatic when you cancel now watch on big screen ) or a refund, they put me hold... Ticket Websites delivered to your seat, 2000-2022 StubHub you understand a human mistake 12/5/2022..
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