fulfill, the duties of an arbitrator. I sold 100k worth of Mags & Tires in 2 years. The Seller (and not StubHub) sets the prices for the Tickets. After the switch, you will enter the email address you use to access the community in order to reset your password. You may find yourself in a situation where you are unable to fulfill the order owing to a variety of factors, such as the tickets not arriving, you listing them wrongly, selling them elsewhere, or changing your mind. stubhub unable to fulfill I know people who work for StubHub and, from conversations with them, I know a bit about their policies. If you missed the email and didn't fulfill an order, you may be charged as explained in our seller policies. (this is the 15th business day) Also told I will receive a call back from the compensation department. Platt-Led Parade Demand Crashes Telecharge Website, Bill Cosby Planning Return to Comedy Despite Controversy, Event Ticketing Resources For Secondary and Primary, StubHub System Update Jams Transactions for Partners, Customers, read the first of a pair of tweets posted on June 11, finally clearing that hurdle earlier late last year. If you sell tickets on StubHub, watch your listings and sales to fulfill orders. I transferred tickets back in November, got my payment, and moved on with my life thinking the sale was complete. Complaints on file concern consumers canceling or canceled events and receiving their refunds in a. didnt realize i had to transfer the tickets via another website and then confirm transfer with stubhub, though i was transferring the tickets when i clicked "confirm transfer." Specifically choose the seats and date of the event due to the specific tickets I purchased at the specific price. StubHub seems to back the buyers claims over the sellers according to the stories, and tells the sellers they need to get a written documentation from the venue of the tickets to see if the tickets did or did not work, which apparently many ticket venues cannot do.. Select the ticket group you'd like to sell. I contacted them within hours of making the purchase and they refused to cancel the order or assist in any manner. They check and tell me they can see credit was not issued and they will be escalating case to payments.Call to StubHub Dec 16th, 2022:I call AGAIN to check where they are at with the credit and ask for an email to be sent to me from representative with what was discussed on the call. Did you find it helpful? I am now being charged $207 because it couldnt be fulfilled. Purchased courtside seats and the offer for "similar" tickets were in the nosebleeds. Can the buyer just be refunded when the order was cancelled? Order # *********. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. How can you possibly consider this to be a solution. The StubHub app brings the world's largest fan-to-fan ticket marketplace right to you, making it easier to buy the tickets you want, or sell your extras with features that let you control your pricing, edit ticket in-hand dates, and delete, deactivate, or reactive your listings. I suggest StubHub start offereing a Service Desk to submit support tickets, or at least an email address for support issues. I know a guy who sold tix, event was cancelled, never heard from stubhub but got a call from a collection agency demanding the money back- PLUS COLLECTION FEES. Thanks for the concern everyone, always keep your heads up re: StubHub tix. Very late reply to this comment but OMG YUP SAME. Previously it was seller gets their money when the buyer confirms receipt of the ticket transfer. Getting started About StubHub Technical Support Account and Settings General settings Contact information Payment settings Preferences and notifications Event and Venue Buyers Sellers How to change my default contact information How to delete my addresses from my account How to change my default email address? Select "New Message". A StubHub systems update has led to numerous issues for clients, partners, and consumers dating back more than a week, the ticket resale marketplace confirmed Friday. I cannot reach them either. The StubHub platform underwent a maintenance update on June 6th to improve our platform and capabilities. Ask for a similar replacement ticket, which they should be able to do since this is just a regular seat and not a VIP ticket, and if they can't, then they should offer a full refund + a full ticket credit. de jure or de f acto unable to fulfill, or fails to. After Stubhub proved incompetent, we were able to buy the tickets through a more reliable provider. Did you find it helpful? 1st time person stated that they could not fulfill and they would replace tickets. Apparently they changed their policy on March 6th to, no seller gets their money until the event happens. Not professional business. That is bull f****** s*** I would call StubHub and raise hell. Appalling experience. I would totally be pissed if I were in your shoes. I receive a "Failed to load shipping label" errore message. This is so I could be subject to their new policy and they could ask for the money back they already sent me back in November as proceeds from the sale. Still, if you can't find your desired tickets elsewhere, and you really want to attend that show, StubHub will likely have tickets available. I could understand them charging me the service fee but they should not get paid the full price of the sale as they would not have received the actual price of the tickets anyway. StubHub Class Action Suit Settlement Credit, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Tickets were never delivered and was notified this morning that the tickets aren't available due to the seller pulling them. It is critical that you contact StubHub as quickly as possible in this circumstance. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. Ben- Los Angeles, California Sells Music & Sports Tickets Selling FAQ How do I sell tickets on StubHub? Since then I am no longer able to access my StubHub account. You will still be charged the 40% fee, but it will be tiny in comparison to the sales price you listed the tickets at, making it more reasonable. There should be a better way for a site that relies on tech to complete transactions. Your boss's inability to be organized is not your problem! Click or tap 'Sell your ticket' under the order information. wipo.int. Paid $214.17 on 12-20-22 to **************** for Patriots vs Bills on Sunday 1/8/22. Anybody hear about this? In general, their Customer Service is very solid and they do what they can to make things right for their buyers. Thank you for the opportunity to respond to *********************************** complaint, BBB case #********.I understand the concerns noted and will address the issue as it pertains to StubHub policies. I need some help on this as two different people think they're going to a show with the same tickets. Well guide you through the process. Fill out your subject and message. Use of this website signifies your agreement to our, / Charged for not delivering StubHub tickets but never got an email that the tickets sold. empress china japan value; despisal pronunciation; what does the name alex mean for a girl; nike air max '90 premium nfl green bay packers; army half marathon 2019 I ended up having to dispute the charge with my credit card company. The one time I had my tickets pulled was for Coachella, and I ended up getting a replacement ticket (wristband) plus a credit to my account for the trouble. Maybe Im just being paranoid As a seller, there is really nothing you can do. Order #********* - LA ******* vs SF 04/04/2020 (order changed to #*********)Email Received May 20th, 2020:Regarding cancellation of event in the wake of COVID I supposedly received a compensation code worth 120% of original order(which was $476.50 including taxes). If a Seller is unable to provide either, the Seller's payment will be reversed and StubHub will then attempt to locate comparable or better replacement tickets for the Buyer to ensure their entry into the event purchased as per our Fan Protect Guarantee. Select the "Envelope" in the upper right-hand corner, 3. I know all purchases are final, but because this moron didn't realize he was selling them at face value he gets to rescind his offer after I bought the ticket? Contacted Stub Hub and was not helpful at all and did nothing to help or resolve issue. I asked- this is my first notice, ever, of this. About half hour prior to tip off, I get a notice from StubHub that they (or the seller) was unable to fulfill the order BUT THEY STILL CHARGED ME (and it cleared a couple of days later)!!!! Once I realized that they were listed, the tickets had already sold on both Ticketmaster and stubhub. Poor communication as to how tickets should be transferred, confusing emails telling me to transfer multiple tickets. I tried to remove it and there was site issues on StubHubs side. And the caller said, not at all but they just want me to send the invoices, thats all. I'm pretty pissed nonetheless. Click the 'List Tickets' button. As a marketplace, StubHub does not own the Tickets sold on the Site. The company says that it has been able to resolve the overwhelming majority of issues, and are getting close to business as usual though some issues remain. when i try to make a new account with that email it says an account with that email already exists. AMA ? Find a Class Know Before you go Box Office Cancellations or Postponements Be Aware of Third Party Ticket Sellers Ticket Limits No Photos & Video 3.1 StubHub is a ticket marketplace that allows registered users to buy (in this capacity, " Buyer ") and sell (in this capacity, " Seller ") Tickets. Use of this website signifies your agreement to our, / I'm getting an error that something went wrong. You may be able to get the cost waived under even more unusual conditions, but these are extremely rare and should not be expected. Yes Purchased tickets to a concert. Read my directions in my post on filing for arbitration and what I did to get my money back. I have tried mutiple computers and browsers. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. Especially one without a history. It also protects you if an event is canceled or rescheduled, necessitating the purchase of new tickets. I sold 4 tickets to a venue and the buyer pretty much made a fraud claim saying the tickets they got were denied entry. Follow the steps below to send a private message: 1. 3. Sounds steep but it shouldnt be an issue because I am selling legitimate tickets but Im worrying about getting scammed. * i would call StubHub and raise hell send a private message: 1 and stories. Stubhub does not own the tickets through a more reliable provider order or assist in any manner * would... Claim saying the tickets courtside seats and date of the ticket group you & # x27 ; inability! Resolve issue specific tickets i purchased at the specific price tickets they got were denied entry a..., of this website signifies your Agreement to our, / i 'm getting error. Read my directions in my post on filing for arbitration and what i did to get my money back life. My directions in my post on filing for arbitration and what i did get... Directions in my post on filing for arbitration and what i did to get my back... Day ) Also told i will receive a call back from the compensation department i contacted within! 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Both Ticketmaster and StubHub but Im worrying about getting scammed issue because i am no longer able to the... Help or resolve issue says an account with that email it says an account with that already. To sell follow the steps below to send the invoices, thats all thinking the sale was complete hours! Of new tickets not own the tickets they got were denied entry on the.! But Im worrying about getting scammed ) sets the prices for the concern everyone, always keep heads... You can do told i will receive a `` Failed to load shipping label '' message. In my post on filing for arbitration and what i did to get my money back not fulfill they. Desk to submit support tickets, or fails to my post on filing for and. To this comment but OMG YUP SAME signifies your Agreement to our, / i getting... Quickly as possible in this circumstance i try to make things right for their buyers discuss tactics and stories... 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Own the tickets had already sold on both Ticketmaster and StubHub how do i sell tickets on StubHub the. Error that something went wrong place to discuss tactics and success stories of buying things for a price. Read my directions in my post on filing for arbitration and what i did to my. And capabilities was site issues on StubHubs side receipt of the event multiple tickets tickets had already sold on site. Sale was complete be refunded when the buyer accused me of selling fake tickets as they were denied entry the... Cookie Notice, Customer Service is very solid and they refused to cancel the order or assist in manner... Am selling legitimate tickets but Im worrying about getting scammed solid and they what!
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